Frequently Asked Questions
Are the 'weatherproof matte' stickers waterproof?
Our weatherproof matte finish is water resistant, however, it is NOT waterproof! If placed on water bottles, it is recommended to hand wash only for a longer sticker life.
Can I purchase a custom sticker pack?
Currently, custom stickers or sticker packs are not offered at UghPrints. However, we are always open to suggestions for future product releases!
When will my order ship?
Orders will be processed and shipped within 5-7 business days, unless a custom request is included.
Where do I find my order's tracking information?
Upon shipment, you should receive an email with the provided tracking number and estimated delivery date. Please contact us via email if you did not receive a confirmation/tracking info email.
My order is still in pre-transit and it's been a few days since receiving my shipping notification?
It sounds like your order may have missed its initial scans from the post office. Don't worry just yet though! This is a common occurrence and hardly ever impacts the actual delivery of the order! If your order still hasn't arrived or shown any tracking updates after 10 days of you receiving the shipping notification, just let us know.
My order says it's delivered, but it's not here?
Ugh, hate it when that happens... Good news is this usually means it has been scanned incorrectly by the carrier, however, the order almost always arrives within the next 3 days or so! If it's not delivered by then, please reach out to us!
My order arrived with damaged/missing items?
No worries! Send us a message detailing your order number and the items damaged/missing. We would love to help!